Frequently Asked Questions
You get what you pay for…in both my corporate and retail career I realise how much energy is actually required and more often than not (but not always) you do get what you pay for.
We are in touch with the market and its competitors across all three verticals and their products (MCM, Audio Visual & Luxury Goods) and look at their business model compared to ours. As such…
Our Point of Difference is the following:
VL value proposition is that we provide all items thoroughly cleaned, serviced and tested to the best of our abilities. We also outsource professional services of watchmakers, camera specialists and restoration specialists so be mindful of this when you look at the price, you are paying for peace of mind that these vintage products are cosmetically restored and fully functional. Our products are reflective of their prices to ensure that you purchase as best as restored as possible and in working functional condition
So next time you are “price comparing” for vintage items ask yourself what other value are they bringing to the table: has the product been tested and restored, is the description and pictures accurate, are they easy to deal with, how quickly do they respond, do they offer flexible payment terms, does the product description detail all the information I need to know, what are their T&C’s, have I purchased this item before, what do their reviews and feedback say, etc
We are also registered and have a second-hand dealer license to ensure we comply with business certification and general good practice.
A business is a subset of the people that run it. If you have a read through the “Our Story” section (menu item), we initially started with MCM furniture only, then saw a market for other vintage items hence the Audio & Visual and Luxury Goods categories. Secondly I (George) have an engineering background so am quite handy with basic service and cleaning of those items, coupled with mums background as a seamstress and my father in fencing, wood and building. We believe that the three main collections that we advertise is part of who we are. Most importantly we believe that there is a strong revival in Vintage items (and antique) across all three collection categories.
It’s easy, select the product/s from the VL collection and click on cart or checkout and follow the payment and delivery address instructions from there. You will receive an email with confirmation of your purchase and once we ship/post you will receive the invoice and tracking number as a pdf to complete the order. If you encounter any issues send us an email at email@example.com or call us on 0418990402
Not a problem we post, ship anywhere and everywhere securely, reliably and affordably for you
Refer to https://www.vintageluxury.com.au/policies/shipping-policy
This is the fun part, we love sourcing (or resourcing) items that we don’t currently have. Send us an email with exactly what you’re after and we can take it from there. We also have friendly business contacts interstate for referrals
When you checkout your payment options are (select "more payment options" button to pay for ones other than Shop Pay, Google Pay or Paypal):
- Shop Pay (accept all major payment methods Visa, Mastercard, and American Express debit and credit cards)
- Google Pay
- Direct Bank Transfer (EFT)
- COD (cash on delivery)
We also accept other payment methods (including interest free payment plans) if you contact us we can arrange this very easily
All purchased items will receive an electronic email proof of purchase
Refer to https://www.vintageluxury.com.au/policies/shipping-policy
Yes we accept Cash on Delivery however you will be required to make a non-refundable 25% deposit (via electronic payment methods) before arrival to accept the item (reason being is we have had customers come and change their mind on an item that could have been sold to someone else prior). You will get a electronic receipt/confirmation of purchase of payment method. If you decide not to proceed with the purchase on pickup VL will retain the 25% deposit
Our prices are reflective of the effort put into sourcing, servicing and restoring these beautiful pieces as such we often do not provide discounts
VL uses both a subjective and objective approach in “calculating” Product Rarity score (1-5) and Product Condition scores (Overall condition, Cosmetic and Functional 1-10). We will talk about Rarity in this section:
This may cause debate, we are not trying to mislead customers in terms of ratings and the accuracy of them, what we are saying as SME in certain areas we track historical and current usage and data, keywords from searches, previous sales in certain product ranges (especially MCM), previous and current dealer sales, consumer demand and supply but most importantly/weighted more is the condition which is intrinsically linked to rarity. My left side analytic engineering mathematical brain wishes we had all the data to show how many of these items were produced (mass or bespoke), how many are left, what condition these are left in, how many people are asking for them, but the truth is you can’t and if you think you can objectively and mathematically calculate scores in the Rarity range then we would love to talk to you to gather more info to help us better provide accurate information. We are bold by even providing such rating systems, but its better than just pictures as others do. Firstly even before we buy an item we assess its rarity locally and worldwide, we avoid items that are massed produced (unless there is a high demand and consumer need) and look items that we know we can get the highest scores possible (we avoid anything less than 3/5 for rarity or 6/10 for condition) to ensure the consumer gets the best value. Our assessment is based on supply, demand, previous sales, amount of restoration required, etc If we have grossly overpriced an item and provide us evidence of the same item (based on our criteria above) let us know -> we may adjust OR keep the price as is, once again depending on how many watchers, bidders, availability etc. We do not low ball or cut prices just to flip items, we are not a business that just buys and sells (refer to our first FAQ question), but rather an assurance that you are buying an item that is fully restored as close as possible to its original state hence why some of our rarity scores are higher and not just linked to supply or availability. In fact having an item where there is excess supply there needs to be a POD hence our descriptions, restoration and of course customer reviews speaks for themselves.
Most consumer psyche is that they want bargains, they always want the best quality for the cheapest price, if that is your Modus operandi then VL may not be the place for you, we take pride (time, resources and money) in restoring vintage items as such the product rarity takes this into consideration, the rarer the product is intrinsically linked to the amount of restoration we have put in it. Here are 3 examples in our product range that will explain it further:
1) MCM range: Parker wraparound armchairs -> currently that we know of there are 3 in the market as of today (ironically we have all three), in the future this may increase or decrease, but we can only draw a line in the sand and write a description that these are either 3 (common) to 4 (rare) out of 5 (Gem). Now we take into account the condition of these chairs into the “equation” if the chair is in mint condition (or in this case fully restored) its bumped up a number to a 4. We also look at historic data, in our searches we have only seen another pair of these sold in the past year (and we know the sold price) which also helps us quantify our score and pricing. These are questions that we ask ourselves when we rate a product. Additionally how many replicas or fakes are out there (this helps us with the rarity of the brand and chair -> meaning replica rattan armchairs are out there as such Australian originals such as these Parkers are rarer). And finally the MCM and vintage age, we strongly believe supply and demand and population demographics play a big part as such time always sells an item, for the right buyer for the right price and the right time. These are questions that we ask ourselves when we score and assess a product.
2) Audio & Visual: Very similar to the above we assess how many are in the market, but the kicker on these ones is this…we rate these items higher as more often than not all these items are fully restored and overhauled, most electronics always need restoration given their age and degrading components. Simple manual point and shoot 32mm cameras can get away with a light restoration and higher score without an overhaul. Once again supply and demand, how many are in the market for sale, previous sales all come into play. A good example are radiograms there are so many out there, different brands, conditions etc, We fully restore with functional and complete overhauls, recap, transistors, clean and cosmetically (like furniture sand, wax, fills, polish legs etc). As there are so many in the market lets say Kreisler 102 model for example, does this mean its a 2 or 3/5 (common) item or as we have spent time and resources on this does it not deserve a 4/5 (rare) as its fully functional and last you another 10-30 years? We chose the latter ratings and for good reason, and once again avoid selling (or buy then sell items that are common ratings) unless there is a customer demand for it.
3) Luxury Goods: There are some items in this category which are black and white for example vintage watches such as a solid 18ct gold Pie Pan Omega watch that has been fully restored, these are rare not many on the market worldwide and fetch a penny or two. Whereas say a pair of Dolce and Gabanna heels may not be scarce or available but not in demand as such a lower rating say 3 (common) out of 5. This category is more subjective then others especially when it comes to jewellery (custom made can be argued rare equally common) as its a highly saturated market. This category we strongly advise customers to do their own research and come up with their own rating. A LV monogram bag is very common in rating but in demand but we would always rate it a 2 or 3 out of 5. We avoid clothing, bags etc that requires restoration as these items need to always be in high cosmetic and functional condition as the name suggests luxury goods.
At the end of the day a score is open to interpretation, it’s is up to the consumer to read our descriptions and let them do their OWN research on pricing vs rating vs demand, we are always happy to showcase items with videos, more pictures, take phone calls, video calls and soon to be on premise.
We hope you enjoyed this FAQ question (we love it as it questions alot of ideas and thoughts but is not straight forward or an objective calculation) and we already know there will be difference of opinions, do the right thing and voice them to us directly (give us a call) not openly and happy to have healthy discussions instead of trolling and tarnishing reputations. We firmly believe that we use a scoring model that we have put alot of fact and data based decision making but also taking into consideration its condition and restoration of those models.
We have a retail store which doubles up as our showroom, warehouse and workshop and has our MCM and Audio Visual products for display. This is located Building 4/339 Williamstown road, Port Melbourne 3207 via Appointment only (click on link or contact us page). All high end Luxury Goods are stored in secure, camera operated Jewellery store in Melbourne CBD and can be arranged for viewing very easily.
VL uses an abbreviation called FCC for the restoration process when it comes describing a product to a customer.
- Functional condition (structurally sound, works as expected)
- Cosmetic condition (nicks, marks, holes, scratches)
- Comfort condition (5 sensory experiences) we do not put these in the product descriptions and is subjective, instead we explain this to customers over the phone or in person pending on the product type
The FCC conditions are based on the product category with examples below:
i) A light restoration means we clean, light hand sand and use an oil based wax or home brewed Danish oil to finish. These types of restorations are done as the product we sourced is already in good, very good or excellent condition and does not warrant a full restoration. We do the basic checks/tests and clean the basics. We would provide guidance as to whether you furniture requires a light or full restoration...we do not want to upsell, we are honest and provide our years of experience of what is required.
ii) A full restoration entails pulling the item apart, re-gluing if required, filling with putty/wax/ suspected areas, full sand, reupholstering fabric, buying new foam, re-webbing (most likely required), and several coats of oil based wax (in satin) or shellac (semi gloss) finishes. This is usually done if the item is in very poor, poor, or average condition (think about it most MCM furniture fits in this category as they are 50+ years old). All the items that we source privately fit in this category, however a full restoration will last you another 50+ years...we take pride in this as the completed product would be like it was purchased brand new in the era it was built.
We are a registered GST business, all purchases made by customers will receive an email confirmation of the purchase, and several others once the products have been delivered. To receive a GST tax invoice please place order with an email address vs a phone number (limitation of shopify)